Director of Product Quality & Hard Lines
San Francisco, California•Full-time
$160,000 - $185,000 annually
$160,000 - $185,000 annually
About the Job
About Us:
At The Foggy Dog, we believe your best friend deserves the best. That’s why we are passionate about making high-quality pet accessories that are as beautiful as they are functional. And, every order helps a pup in need: since launch, we are proud to have provided over 500,000 pounds of food to rescue shelters. Our products are available at www.thefoggydog.com and in over 1,000 brick-and-mortar retailers.
We are a small (but mighty!) female-founded team based in San Francisco. As a family-owned business, we are invested in finding the best people to join our tightly knit team. We are looking for candidates who thrive in a creative, energetic, data-driven environment and share our values of collaboration, communication, and positivity. This role is an exciting opportunity to make a huge impact at a fast-growing ecommerce company from the ground up.
Overview:
At The Foggy Dog, we believe your best friend deserves the best. That’s why we are passionate about making high-quality pet accessories that are as beautiful as they are functional. And, every order helps a pup in need: since launch, we are proud to have provided over 500,000 pounds of food to rescue shelters. Our products are available at www.thefoggydog.com and in over 1,000 brick-and-mortar retailers.
We are a small (but mighty!) female-founded team based in San Francisco. As a family-owned business, we are invested in finding the best people to join our tightly knit team. We are looking for candidates who thrive in a creative, energetic, data-driven environment and share our values of collaboration, communication, and positivity. This role is an exciting opportunity to make a huge impact at a fast-growing ecommerce company from the ground up.
Overview:
The Director of Product Quality & Hard Lines is responsible for driving product safety, quality, and compliance across The Foggy Dog’s entire assortment, while also owning end-to-end product development for Hardlines and Technical Wear. This person is the company’s authority on testing, safety, and regulatory compliance. In addition, this person will be directly responsible for bringing new hardware, plastic, and technical-wear products to market, our categories with the highest compliance and safety requirements.
The ideal candidate is detail-oriented, resourceful, and proactive in identifying and solving quality, safety, and development roadblocks before they impact the business. Beyond technical expertise, this person will build and scale the company's quality function: establishing robust systems, processes, and standards that can support a growing product assortment. Success in this role will be measured by reducing customer defect rates, improving first-pass quality, and consistently launching new products on time while maintaining the highest standards of safety, quality, and regulatory compliance.
This position is based in San Francisco (we are currently hybrid and come into the office twice a week).
Responsibilities:
- Product Quality, safety, and compliance across the full product assortment.
- Quality Assurance & Testing:
- Set quality standards, AQLs, and testing protocols (lab, reliability, fit/use, and durability) across all product categories.
- Oversee inspection procedures and reporting, manage QC issues as they arise both domestically and overseas.
- Validate and evolve standards as materials and products change.
- Safety, Sustainability & Regulatory Compliance
- Identify and enforce the correct chemical safety standards by product and update as regulations evolve.
- Maintain test reports, certification, and product traceability, keeping the company audit-ready at all times.
- Validate standards and certifications supporting sustainability, recyclables content, eco/bio claims.
- Supplier Quality and Vendor Management
- Lead factory audits (Sedex/SMETA) and assess supplier process and manufacturing capability.
- Own supplier scorecards, sourcing performance, and escalation management for quality and compliance failures.
- Customer Experience & Continuous Improvement
- Investigate customer complaints, lead root cause investigations, and drive corrective and preventative actions.
- Report on quality trends to leadership and turn findings into process changes.
- Maintain SOPs and lead continuous improvement initiatives across the broader supply chain.
- Pilot Products
- Select and vet vendors, and source new materials for pilot and new-product development.
- Define required safety protocols for new materials and constructions.
- Lead early-stage development, timeline planning, and tooling approvals for new hardware and plastic components.
- Product Development Ownership - Hardlines and Technical Wear
- Own end-to-end product development for Hard Lines, including hardware, plastics, charms, and ID tags.
- Own end-to-end product development for Technical Wear including harnesses and leashes.
- Manage all communication with vendors and development partners.
- Drive timeline against key milestone dates to deliver products on-time.
- Partner with cross-functional teams including product design, marketing and planning to bring high quality, attractive products to market that meet our safety standards.
About You:
- 7+ years of experience in product quality, testing, compliance or product development within consumer goods (regulated categories such as pet, hardgoods, or juvenile products preferred).
- Deep working knowledge of product safety and chemical compliance standards.
- Hands-on experience with factory audits and social/ethical compliance frameworks.
- Experience managing overseas supplier relationships and quality issues in real time.
- Track record of leading product development from concept through tooling and launch, ideally for hardware, plastic, or technical/performance goods.
- Strong root-cause CAPA methodology experience.
- Comfortable with travel as needed, including overseas.
- Excellent cross-functional collaborator with experience partnering with design, merchandising, and CX teams.
Compensation and Benefits:
We offer a comprehensive package including:
- Salary range of $160-185K depending on experience.
- Medical, dental and vision insurance.
- 401(k) with matching.
- Paid vacation, holidays and sick leave.
- Generous product allowance.
- The ability to bring your dog to work (please do!).
To Apply:
To apply, please submit your resume and a cover letter to careers@thefoggydog.com with “Director of Product Quality & Hard Lines” in the subject line. We are a small team and every hire has a huge impact on the company, so tell us what inspires you to want to join our team. Please note that we will not evaluate resumes without cover letters.
We believe a diversity of viewpoints, experiences, and backgrounds make our team stronger. The Foggy Dog is proud to be an equal opportunity employer (EEO) that welcomes applicants and employees of all genders, races, backgrounds, orientations and nationalities.
About The Foggy Dog
At The Foggy Dog, we believe your best friend deserves the best. That’s why we are passionate about making high-quality pet accessories that are as beautiful as they are functional. And, every order helps a pup in need: we are proud to have provided over 500,000 pounds of food to rescue shelters since our launch. Our products are available at thefoggydog.com and in over 1,000 brick and mortar retailers.